Eyecryl Phakic – Doctor Satisfaction Survey

Purpose: We value your experience with Eyecryl Phakic and would appreciate your feedback. Your responses will help us improve our products, services, and support to ophthalmologists.

Rating scale

1 = Very Dissatisfied | 2 = Dissatisfied | 3 = Neutral | 4 = Satisfied | 5 = Very Satisfied

N/A = Not Applicable / Unable to Assess

Privacy Notice

Please note that this survey is strictly for internal purposes. Your data will remain confidential and will not be shared.

Section 1

Your Experience

How long have you been using Eyecryl Phakic?

Approximately how many Eyecryl Phakic procedures have you performed?

How likely are you to continue using Eyecryl Phakic?

0 = Not at all likely10 = Extremely likely

Section 2

Product Satisfaction

Please rate your satisfaction with:

Aspect	1	2	3	4	5	N/A
Overall product quality
Optical quality
Lens material
Range of available powers/sizes
Ease of lens handling
Ease of loading/insertion
Ease of implantation
Ease of positioning/centering
Predictability of refractive outcome
Visual outcomes
Patient satisfaction
Product consistency between cases
Packaging
Sterility/packaging integrity
Labelling and product information

Section 3

Clinical Performance

How satisfied are you with Eyecryl Phakic regarding:

Clinical Aspect	1	2	3	4	5	N/A
Ease of surgical procedure
Surgical handling
Predictability of results
Refractive accuracy
Quality of vision
Patient comfort/recovery
Postoperative outcomes
Overall clinical confidence in the product

What do you consider the strongest clinical advantage of Eyecryl Phakic?

What clinical aspect would you most like to see improved?

Section 4

Patient Experience

Please rate your satisfaction with:

Patient Aspect	1	2	3	4	5	N/A
Overall patient satisfaction
Visual quality reported by patients
Patient comfort
Recovery experience
Patient acceptance of the procedure
Patient willingness to recommend the procedure

Do you need more detailed info to share with the patient?

Do you have all the info needed to counsel a patient for Eyecryl?

What feedback do you most frequently receive from your patients?

Section 5

Ordering & Availability

Please rate your satisfaction with:

Aspect	1	2	3	4	5	N/A
Ease of placing orders
Availability of required lens powers
Availability of required sizes/models
Order confirmation process
Delivery speed
Delivery reliability
Packaging and delivery condition
Responsiveness to urgent orders

Are you satisfied with recent delivery times?

Is the online calculator satisfactory?

Are you satisfied with the accuracy of the online calculator?

How do you experience the latest delivery time?

Have you experienced any stock or delivery issues?

If yes, please describe:

Section 6

Company & Customer Support

Please rate your satisfaction with:

Aspect	1	2	3	4	5	N/A
Sales representative
Responsiveness of the company
Technical support
Clinical support
Availability of contact persons
Complaint handling
Problem resolution
Follow-up after surgery/use
Communication quality
Professionalism of company staff

Section 7

Training & Education

Please rate your satisfaction with:

Aspect	1	2	3	4	5	N/A
Initial product training
Surgical technique training
Educational materials
Surgical videos/demonstrations
Scientific/clinical information
Availability of experienced clinical support
Continuing education opportunities

What additional training or educational support would be valuable to you?

Section 8

Value & Competitiveness

Please rate:

Aspect	1	2	3	4	5	N/A
Product quality relative to price
Competitiveness versus alternative phakic IOLs
Overall value to your practice

Compared with other phakic IOLs you have used, how would you rate Eyecryl Phakic?

What is the main reason you choose Eyecryl Phakic over alternatives?

Section 9

Brand & Company Relationship

Please indicate your level of agreement:

Statement	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I trust the Eyecryl Phakic brand
I have confidence in the product
The company understands my clinical needs
The company responds effectively to my concerns
I would recommend Eyecryl Phakic to another ophthalmologist
I intend to continue using Eyecryl Phakic
'Made in India' is an issue for me

Recommendation Score — On a scale of 0–10, how likely are you to recommend Eyecryl Phakic to a colleague?

0 = Not at all likely10 = Extremely likely

Section 10

Overall Satisfaction

Please rate your overall satisfaction:

Area	1	2	3	4	5
Overall Eyecryl Phakic product
Overall clinical experience
Overall company service
Overall customer support
Overall relationship with the company

Overall Satisfaction Score — How satisfied are you overall with Eyecryl Phakic and the company supporting it?

1 = Very Dissatisfied10 = Extremely Satisfied

Section 11

Improvement Opportunities

What are the THREE things you value most about Eyecryl Phakic?

What are the THREE things we could improve?

If you could change one thing about Eyecryl Phakic or our service, what would it be?

Is there anything else you would like us to know?